Refund and Cancellation Policy

Last updated: 12 November 2026

BrandKadai plans are digital and are activated as soon as payment succeeds.

Cancellation

A plan is a one-time purchase and does not renew, so there is nothing to cancel. When its 30 days end, your account simply returns to the free plan.

When we refund

• You were charged but the plan was not activated.
• You were charged more than once for the same plan.
• A fault on our side stopped you from making videos during the plan period and we could not fix it.

Other than these cases, a plan is not refundable once it has been activated.

How to ask

Email [email protected] within 7 days of the payment, from the address you signed in with, and include the payment reference. Approved refunds are sent to the original payment method, usually within 5 to 7 working days.